How we work

First we get to know the company. Only then do we design the solution.

We start with the process, customers and information. Only on that basis do we define the role of the website, the AI Agent and the integrations needed.

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Explore our process

First contact and context

First we get to know the company, the situation and the project goal.

We collect the key information about the company, customers, current website, offer and tools. At this stage we do not choose technology yet. First, we want to understand what is truly worth improving.

Prepare the project assumptions

Company and process analysis

We check what truly needs improvement.

We analyse the customer journey, offer, forms, systems in use and the places where the team loses time. The scope of the solution comes from the process, not from the assumption that the company needs a specific technology.

See what is worth organising

Solution design

We define how the individual elements should work together.

We design the role of the website, the AI Agent and the integrations needed. We define the flow of information, the user's next actions and the points where the case should go to a person.

See how we define the scope

Scope and priorities

We define what should be built first.

We define the scope of the first stage, the priorities and the elements that can be developed later. This gives the project a clear starting point and keeps it from growing without control.

Go to implementation

Build and integrations

We build the solution according to the agreed scope.

We create the required elements and connect them with the selected company tools. Each element has a defined role in the whole process.

The scope of integration depends on the technical capabilities of the systems in use.

Go to testing

Testing and launch

We check the solution before it is handed over to users.

We test the key scenarios, the flow of information and the integrations. We also check unusual situations and the moments where the process should be handed over to a person.

Go to further development

Further development

After launch, we check what is worth improving or developing further.

We analyse how the solution works and introduce further improvements where they genuinely support the user and the team.

MARCUS AI GUIDE

Start with a short brief.

Marcus will help you organise the key information about the project and prepare a starting point for the next conversation.

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CONTACT

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Write a few lines about your company, the project and the area you want to improve.